Return Policy

At parislustre.com, we are committed to providing thoughtfully curated jewelry pieces and a refined shopping experience. We understand that selecting jewelry online is a personal decision, and in some cases, a return may be necessary. This Return Policy outlines the general principles, conditions, and procedures governing returns to ensure clarity, transparency, and fairness for all customers.

General Return Eligibility

Returns are accepted only for items that meet specific eligibility criteria. To qualify for a return, products must be in their original condition, unworn, unused, and free from any signs of alteration, damage, or wear. Jewelry must be returned with all original components, including packaging, tags, certificates, protective elements, and any accompanying materials that were included at the time of delivery.

Items that show evidence of use, resizing, engraving, polishing, modification, or exposure to substances such as cosmetics, perfumes, chemicals, or moisture are not considered eligible for return. We reserve the right to reject any return that does not meet these condition requirements.

Items Not Eligible for Return

Certain products are not eligible for return due to their nature or customization. This includes, but is not limited to, customized or made-to-order items, engraved pieces, altered jewelry, and items created specifically at a customer’s request. For hygiene and safety reasons, certain jewelry categories may also be excluded from return eligibility.

Additionally, items purchased through third-party platforms or retailers are not covered by this Return Policy and must be handled according to the policies of the original seller.

Condition Assessment and Quality Control

All returned items undergo a thorough inspection upon receipt. Our quality control team evaluates each return to confirm that it complies with the eligibility standards outlined above. If a returned item fails inspection, it will not be accepted, and ownership of the item remains with the customer.

To protect the integrity of our collections, any attempt to return counterfeit items, substituted products, or jewelry that has been intentionally damaged or altered will result in refusal of the return and may lead to further action.

Packaging and Protection Responsibility

Customers are responsible for ensuring that returned items are securely packaged to prevent damage during transit. Jewelry should be adequately protected to preserve its original condition. parislustre.com is not responsible for loss or damage that occurs while the item is being returned.

We strongly advise handling jewelry with care prior to initiating a return, as responsibility for the item remains with the customer until it is successfully received and inspected.

Exchanges and Replacements

In certain circumstances, an exchange or replacement may be considered instead of a return, subject to product availability and inspection approval. Replacement items must meet the same eligibility standards as returned products.

parislustre.com does not guarantee that the same item will be available for exchange, particularly for limited or exclusive pieces. Any exchange is processed only after the original item has passed quality inspection.

Non-Compliance and Policy Enforcement

parislustre.com reserves the right to refuse returns that do not comply with this policy. Repeated or excessive return requests, suspected misuse of the return process, or behavior inconsistent with fair consumer practices may result in restrictions or refusal of future return privileges.

This policy is designed to protect both our customers and the integrity of our jewelry collections, ensuring a consistent and equitable experience for all shoppers.

Policy Updates and Interpretation

This Return Policy may be updated or modified at any time without prior notice. The version in effect at the time of purchase shall apply unless otherwise stated. parislustre.com retains full discretion in interpreting and enforcing this policy.

By completing a purchase on parislustre.com, customers acknowledge that they have read, understood, and agreed to the terms outlined in this Return Policy.