Shipping Policy

At parislustre.com, we are committed to providing a reliable, secure, and professional shipping experience that reflects the quality and care of the products we offer. This Shipping Policy outlines how orders are prepared, dispatched, and delivered, as well as the responsibilities of both our customers and our fulfillment partners. By placing an order on our website, you acknowledge and agree to the terms described below.

Order Processing and Preparation

All orders placed through parislustre.com are subject to internal verification and preparation procedures prior to dispatch. Each item undergoes careful handling to ensure it meets our quality standards before leaving our facilities. Orders are prepared in protective packaging designed to safeguard delicate jewelry during transit and to preserve its condition upon arrival.

We reserve the right to delay or cancel an order if additional verification is required, if payment authorization cannot be confirmed, or if the item is unavailable due to inventory adjustments. Customers will be notified if such situations arise, in accordance with applicable consumer protection regulations.

Shipping Destinations

parislustre.com ships to multiple regions and countries where international delivery services are supported. Availability of shipping services may vary depending on destination-specific regulations, carrier limitations, or local customs requirements. It is the customer’s responsibility to ensure that ordered items may be legally imported into the destination country.

We do not guarantee delivery to locations that are subject to trade restrictions, sanctions, or logistical constraints beyond our control.

Packaging and Security

Jewelry items are packaged with discretion and security in mind. External packaging does not disclose the nature or value of the contents. This approach is intended to reduce the risk of loss, theft, or tampering during transit. Once an order has been handed over to the shipping carrier, responsibility for transportation is governed by the carrier’s standard terms and conditions.

Customers are advised to inspect the package upon delivery and report any visible damage or irregularities promptly in accordance with the procedures outlined in our Returns and Claims Policy.

Customs, Duties, and Regulatory Compliance

International shipments may be subject to customs inspections and local import regulations. Any duties, taxes, or administrative charges imposed by authorities are the sole responsibility of the recipient. parislustre.com does not control customs processing and cannot influence decisions made by customs officials.

Delays resulting from customs clearance procedures are outside our responsibility, and such delays do not constitute grounds for order cancellation or compensation.

Risk of Loss and Ownership

Ownership of products transfers to the customer upon successful delivery. The risk of loss passes to the customer once the shipment has been delivered to the designated destination. If a package is marked as delivered by the carrier but cannot be located, customers must initiate an inquiry in accordance with the carrier’s claims process.

We are not responsible for losses resulting from incorrect shipping information provided by the customer, including but not limited to incomplete or inaccurate delivery details.

Delivery Issues and Exceptions

While we work closely with professional logistics providers, unforeseen circumstances such as weather events, transportation disruptions, labor disputes, or regulatory actions may impact delivery performance. parislustre.com is not liable for delays or failures caused by events beyond reasonable control.

In the event a shipment is returned to us due to delivery failure, refusal, or unclaimed status, we reserve the right to determine appropriate next steps in accordance with our internal policies.

Policy Updates

This Shipping Policy may be updated periodically to reflect operational changes, legal requirements, or service improvements. Any revisions will be effective immediately upon publication on parislustre.com. Customers are encouraged to review this policy regularly before placing an order.